Frequently asked questions

Open the app and press the large Activate iWatch button, or use supported voice activation with a phrase such as “iWatch On.” Activation is designed to take as few screens and confirmations as reasonably possible. The ability to customise your activation phrase is planned for a future version.

Video Mode records using the front-facing camera, with audio where recording audio is legally permitted where you are. Audio Mode records sound only. Both create a safety session that is time and date associated, attached to your account, and uploaded securely when the session ends. Choose whichever is appropriate and safe for the situation you're in.

Recordings are saved on your device during the session, then uploaded to your protected iWatch account storage. Completed sessions appear in your private Evidence Vault, where you can see the date, time, recording type, duration, upload status, file name and any notes you added.

The recording is not lost. It stays saved and is marked Needs connection. When a connection is available again, the upload resumes and retries rather than starting over. iWatch will only mark the session as Secured once the server confirms the upload completed.

By its status. Every session shows one of four states — Recording, Uploading, Secured, or Needs connection. Secured is used only after the server confirms a successful upload. iWatch is deliberately built not to tell you evidence is safe before it actually is.

Access to your Evidence Vault requires authentication against your own account. Evidence is not exposed through predictable public URLs. iWatch administrators manage accounts, support and system health, and administrative access does not automatically extend to the contents of private recordings. Lawful legal process is an exception no provider can opt out of; our Privacy Policy will set out how such requests are handled.

No. iWatch provides a highly visible 911 emergency button that helps you place a call from your own phone, and it will tell you clearly what that button does and any confirmation your operating system requires. iWatch does not notify emergency services on your behalf, and it does not alert family members or share your session with anyone automatically. In an emergency, call 911 or your local emergency service whenever it is safe and possible to do so.

That depends entirely on where you are. Recording and privacy laws differ by state and country, including rules about recording other people without their consent, and rules that treat audio differently from video. You are responsible for complying with the laws that apply to you. iWatch does not provide legal advice — please see our Recording & Legal Notice.

Yes. iWatch includes a secure document area for your driver's licence or state ID, insurance information, vehicle information, emergency information and other important documents, protected by your account sign-in and a 4-digit PIN for fast authorised access.

Location metadata is not attached to safety sessions today. A future version may offer it — and if it does, it will only be attached with your explicit permission.

iWatch is preparing for release on the App Store and Google Play. Rather than publish links that don't work yet, we've marked them Coming Soon. Join the launch list and we'll email you as soon as the apps are available.

Pricing will be published on this website before launch. If you'd like to be told directly, join the launch list or contact us.